Best Chabot platforms
Chatfuel is a bot builder for Facebook Messenger that aims to make bot building easy. You don’t need any coding skills to use Chatfuel and the free version of the platform gives you access to almost every feature for up to 5,000 subscribers, although users will see the Chatfuel branding on your bot.
While it’s not as easy to get started with Chatfuel as it is with some of the Messenger bot builders we’ll be looking at in this article, it does make managing and reusing messages easier than most – something you’ll appreciate later on.
Paid versions start from $15/month and this gets you more subscribers, audience insights, priority support and some extra data management features.
ChatterOn aims to be the fastest bot builder in the business, promising to have you building bots in under five minutes. This starts with more than 20 pre-built bots for you to choose from and customise using its simple builder. ChatterOn’s Ai and machine learning algos are pretty solid and it supports a wide range of rich content, including carousels, buttons, photos, gifs and videos.
You can also monetise your bot with contextual ads from Radbots but this isn’t particularly helpful from a lead generation perspective. You can use ChatterOn for free with access to all of the features, unlimited chatbots and your only restriction is 15,000 messages per month. After that, you simply pay $0.0010 per message once you pass the 15,000 mark – incredibly cost-effective.
Botsify is a simple builder that lets you create bots for your website or Facebook Messenger easily. It also comes with some great integration features you won’t find with other builders. For example, you can integrate with Shopify, WordPress and Alexa; create conversion forms in your bot or allow human staff to take over the conversation.
You can get started with Botsify for free or sign up to a paid plan, which start from $10/month.
Flow XO is a complete solution for building chatbots, hosting them and deploying them across platforms, which means you’re not only limited to Facebook Messenger. You can also build chatbot widgets for your website or integrate them with suitable third-party platforms and users can also share your bot with others.
The interface is incredibly easy to use and there’s a free version that you can try out to get a feel for things. You get access to all of the features on the free version but you’re limited to 500 interactions – although you can build up to five different bots.
Paid versions start at $19/month, which gets you 5,000 interactions and you can add 25,000 by paying an extra $25/month (50,000 for £50/month, 75,000 for $75/month, etc.) and add five more bots for an extra $10/month.
The creation and implementation of chatbots is still a developing area, heavily related to artificial intelligence and machine learning, so the provided solutions, while possessing obvious advantages, have some important limitations in terms of functionalities and use cases. However this is changing over time.
The most common ones are listed below:
- As the database, used for output generation, is fixed and limited, chatbots can fail while dealing with an unsaved query.
- A chatbot’s efficiency highly depends on language processing and is limited because of irregularities, such as accents and mistakes that can create an important barrier for international and multi-cultural organisations
- Chatbots are unable to deal with multiple questions at the same time and so conversation opportunities are limited.
- As it happens usually with technology-let changes in existing services, some consumers, more often than not from the old generation, are uncomfortable with chatbots due to their limited understanding, making it obvious that their requests are being dealt with by machines.